[Last updated: 16 December 2021]

This is the Privacy Policy for www.australianretirementvillages.com.au which is brought to you by Neil Schwennesen trading as Standout Website Design Services ABN 37 856 227 787.

We take your privacy seriously and care about protecting your personal information. This policy sets out how we do this and applies to all users of our website, products, or services.

When you read the words ‘we,’ ‘us,’ or ‘our’ we refer to Neil Schwennesen trading as Standout Website Design Services ABN 37 856 227 787 of Lethbridge Park, New South Wales, Australia.

The words ‘you,’ ‘user’ or ‘your’ we mean you, as a visitor or guest to our website or as our client, customer, industry partner, retirement village or residential park with manufactured homes or similar retirement living service provider, owner, manager or operator of retirement or lifestyle options for over 50’s living. We also mean the vendors, which includes individual owners, who want to list a property for sale and purchasers, who may wish to buy a property.

When we use the ‘website’ or ‘websites’ we www.australianretirementvillages.com.au which includes each of our website/s, social media pages, blogs, articles, podcasts, webinars, interviews, and any form of digital or electronic platform, communication or publication where available.

Compliance

We always do our best to treat your personal information in a respectful, fair, and lawful way in line with:

• Australian privacy law; and

• California Consumer Privacy Legislation.

Acceptance of our Privacy Policy

By browsing or using our website or by engaging us, connecting with us via our website/s or other platforms or using any of our products or services, you agree to be bound by our Privacy Policy.

You acknowledge that you have read, understood, and accept, our Privacy Policy and each of our legal policies which include our Website Terms and Conditions  and Disclaimer.

If you do not agree to any of the terms of this or any of our legal policies, your remedy is to stop using our website, products, or services.

What is Personal Information

Personal information is information that you provide to us, that is unique to you and identifies you. It may include information such as your name, address, email, IP address, telephone/fax number or social media contact details (if that is how you contact us).

Use of Personal Information

We may collect, hold, use and disclose personal information for the purpose of:

• providing you with access to our website, information, content, products, or services;

• operating and improving our website, content, products, or services;

• creating or registering an account, profile, password, username, subscription, newsletter or establishing a profile with us;

• facilitating any Sales Listing, online content, 360 tour, images, audio/visual content, information, or communication;

• enabling you to listen to, submit content, provide a review, comment, or feedback to us with respect to our website or any information or content including any blog, podcast, or webinar;

• in the case of Vendor / Village or other fee-paying customer or clients, this can include verifying financial or other credit references or information including verifying information you tell us;

• providing you with updates or insights that are in line with the information, products, or services that we offer;

• maintaining and processing online Sales Listings or subscriptions and accounts and answering your questions, comments, feedback and providing customer support; and

• we might also collect demographic information such as service-related demographics and contact details, which may include your gender and age, suburb, or geographical reach, that we may collate and use statistically.

Indirect collection

Other than as disclosed in this policy, we only collect information directly from you. We may collect information about you from publicly accessible databases (for example if we verify your ABN, ACN or other company identifier and contact information).

Staying anonymous

You can browse our website as a guest without providing us with your personal information. If you identify yourself to us, at that point we will collect your personal information. If you subscribe as a member of our website, newsletter or you use or purchase our products or services, then we will collect personal information about you to meet our business obligations.

How we collect personal information

The main way we collect personal information about you is when you give it to us, for example:

• when you contact us;

• when you submit information to our website or directly to us;

• when you ask for information from us about our products and services;

• when you seek to advertise with us and/or join or access our Directory Services.

Generally, we will store and retain your personal information for seven (7) years after the date of your most recent purchase or enquiry with us. Generally, we do not store information about Sales Listing once the listing has expired. We may do so, but we are not obliged to do so. If we dispose of this information, we will do it securely. We are not liable to you for any loss or damage if the data that you seek to access is no longer stored or held by us.

Collecting sensitive information

We do not collect sensitive information about you. Sensitive information can include information about health, race, ethnic origin, politics, religion, sexual orientation, criminal history. If for some reason you disclose sensitive information to us, then we will take steps to appropriately protect it. We do not request, collect, or store your credit card number or other financial data about you other than when you submit these details to pay for our products and services.

Selling Information

We do not sell your personal information other than when you place a Sales Listing with us and pay a fee for this service. By doing this, you are irrevocably consenting to us sharing your contact information and the content of your Sales Listing on our website and in the public realm.

Sharing Information

We may share data, including personal information, with trusted partners to help us perform statistical analysis, send you email or posted mail or other form of communication, provide customer support, or arrange for delivery of our products and services to you.

We may contact you on behalf of our affiliates, trusted, industry or other business partners about a particular offering that may be of interest to you. In these cases, your unique personal information (e-mail, name, address, telephone number) is not transferred to them unless you provide us with your permission to do so.

All third parties are prohibited from using your personal information except to provide these services for us, and they are required to protect your personal information at least to the level of this privacy policy.

Testimonials and online content

Compliments and feedback are appreciated by us. Personal information you share with us for the purpose of making it public, like a Review, Feedback or Testimonial (“Testimonial”) may be published by us and made publicly available.

If you provide us with a Testimonial, you give us your consent for the use of your name and the and the date of your Testimonial to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We reserve the right to edit your Testimonial, e.g., for length. If you provide us with photographs of you using our products or services via a Testimonial, then you also provide us with your consent to use those images. If you do not wish your real name to be displayed in a Testimonial, then do not give it to us or tell us that you prefer not to have this disclosed.

Who can access your personal information

Aside from Testimonials or content that you authorise us to upload or which you upload yourself to our Social Media networks or platforms or to ensure the authorised delivery of our services, we do not publish your personal information without your express consent.

We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities. We do this only for the purpose of obtaining advice or services, and they will not be authorised to use your personal information for any purpose other than the service or advice they are supplying to us (for example accounts, legal or IT services).

Compelled to Release

If we are directed to disclose your personal information by law or if requested by Government law enforcement agencies with jurisdiction in the region where you have purchased goods and services from us, or the jurisdiction in which we are located or conduct our business, then we will do so.

Social Networking Services and links to other websites

We may provide links to other websites or use social networking services such as Instagram, Facebook, or YouTube. We do this to communicate with the public about our products and services. When you communicate with us via social networking channels, we may collect your personal information. We will only use it to help us to communicate with you or to the extent that we have your permission to deliver our products and services to you. This may, for example, include promoting your business or sales listing on our social media channels, platforms, or networks.

Remember that any social media platform or networking service will also handle your personal information for its own purposes. We have no control over this and will not be responsible for any platform use of your personal information.

Each social media platform also has its own privacy policy. You should check the privacy policies for the social networking platforms you use to find out how they manage your personal information.

You should protect your own digital footprint and take care when using social media platforms.

If you provide us with or upload online to our website or social media pages any images or recordings of you or your business or your logo and marketing material, your sales listings or services or a recent purchase by you, then you are providing your express consent to us to use these images, recordings, business logo or marketing material in our marketing, social media linked to our business or on our website in any manner that we see fit and without further communication with you.

You understand that once you post content on social media, that information becomes public, and we cannot control this or the viral spread of any information. By submitting your content to our website or social media pages, you irrevocably grant to us a perpetual, world-wide, non-exclusive, royalty-free, sub-licensable and transferable license and right to use your content for our business purposes including marketing or providing services to you, now or in the future, and on the same or a different platform. We will not use your content for any other purpose.

You indemnify us against any claims made for breach of third-party rights in respect of your content and to the fullest extent permitted by law you also indemnify us against all claims for any loss or damage suffered by you or your business because of our use of any content that you provide to us, including your personal information.

Payment Platforms and Shopping Carts

We accept payments using Stripe or EFT platforms which allows us to sell our products and services to you.

We do not take custody of or store your card details, although our payment processors may store that information on our behalf. Financial information you provide to a third-party site will be managed according to their own privacy policy. Policies for our providers can be found on each provider website.

How we use Cookies and other identifiers

Websites commonly use a range of tools (cookies and session tools) provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. Our use of Cookies is to improve your user experience, our website effectiveness, and the quality of our website services. Cookies may collect information such as the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited, the operating system and browser type. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies. To find out how to opt out of tailored advertising you can visit – http://www.networkadvertising.org/choices/.

Embedded content from other websites

Articles on our website may contain embedded content from other websites, like YouTube. For example, videos or images within an article or even whole articles. The embedded data behaves as though you have visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account or are logged in to the other website.

Sale, Transfer or Assignment of our website

If our website or any part of it is acquired by or merged with another company or business, your personal data may be transferred to the new owners so they may continue to support and operate our website and services. Where the new owners have a privacy policy that has the same level of compliance with Australian privacy laws, and CCPL that we provide, by agreeing to this privacy policy, you agree to such a transfer.

Security and overseas recipients

While no system is 100% impenetrable and we cannot guarantee the safety of the information you store with us, we use industry standard or higher measures to securely store the information we hold.

All information collected by us is stored on a secure cloud server. All communication between users and our platform are secured by end-to-end encryption using HTTPS protocol Secure Sockets Layer (SSL).

Additionally, we may add encryption to forms (to ensure important information is inaccessible without security access), use server and application-level firewalls, port control, IP banning or adverse listing, and regular backups and security breach monitoring.

We have limitations in place for the category of people who can use the database at operator level and who can access the database within our organisation. We use physical security if we require any hardcopy storage (although we aim for complete electronic storage) and use appropriate password control to limit electronic access.

CROSS BOARDER TRANSFER : Information may cross boarders because we use systems and networks to deliver our services include services such as HubSpot and other respected and trusted online providers who have an International Platform. By using this website, you consent to the transfer of your information overseas.

Your Role in Data Protection

You have a role to play in protecting your privacy. Examples of how you can minimise risk to your personal information include maintaining up-to-date virus and firewall protection, closing your browser when finishing a user session, limiting use of public computer and internet services, and never disclosing your username and password to third parties.

California Privacy Legislation (CPL) – Opt-Out and Do Not Track Disclosure

1. Opt-Out

To be clear, we do not sell your personal information or data. CPL requires an opt-out opportunity where companies sell personal information. We do not.

2. Do Not Track (DNT) legislation protects users’ rights to choose whether they are tracked by Third Party Websites. Californian Law currently requires that we disclose to our position on whether we respond to Do Not Track legislation. We do not need to respond but we do need to state clearly what our position is on DNT. Australian Retirement Villages does not support or respond to Do Not Track (DNT) or similar signals or mechanisms. Some third-party sites we use keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting or encounter such sites, and they recognise DNT signals, your browser will likely allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.

For example, Chrome provides these instructions on their website at

https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=en

Our Privacy is also Important

If we publish contact details for us or our sponsor details, guest presenters or any other individual or organisation, this is not to be understood as consent to receive unsolicited personal or other business or commercial communication.

Accessing and correcting your personal information

You may request copies of the information we hold about you, which will only be provided electronically. You can email us to make a request to amend or correct that information. If we do not agree with your requested change, we will let you know, and we will keep a copy of your request with our information.

Feedback and Comments

If you have any questions about our Privacy Policy , please email us at the contact details below.

If you are concerned about our management of your privacy, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au (if you are within Australia, or alternatively, the relevant privacy commission in your jurisdiction).

Unsubscribe

If you no longer wish to receive communication from us, please email the words “Unsubscribe Me” to [email protected]. We will be sorry to see you go but will respect your wishes to remove you from our subscriber list.

OUR CONTACT DETAILS:

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